product + design + operations leader
I turn operational chaos into systems that scale. I've done it at PayPal and Etsy: scaling operations through hypergrowth, leading AI transformation for a 300+ person global org, and building functions from zero. What makes me different is that I bring both the systems brain and the human side. I can architect the infrastructure and get people to actually use it. I create order from ambiguity and build things that last.
What I do
I led a program to accelerate innovation on PayPal's payments team. We created a set of agents and prototyping tools to solve for pain points in the Product Development Lifecycle.
I use AI tools to design and build working products that solve real operational problems. Cursor, Replit, Claude — I prototype fast and learn by making.
Most change fails because people feel like it is happening to them. I bring people into the process early. ICs and managers who have to live with the new way of working get a say in building it. That participation is what turns resistance into ownership.
I can take your swirling team and quickly help them find their north star, sync to rhythms, and align on priorities.
Building with AI
Capacity Planner
A custom tool for planning how many designers were needed to support a product roadmap.
Rose
Takes ambiguous and confusing feedback and helps the person re-frame it and take action.
STEM
This tool finds articles and research that would be of interest to Rose. Using a rubric I built, it scores each article and summarizes it to then be reviewed by a human for approval.
Aperi
A quality monitoring tool that checks whether Rose correctly identifies bias and microaggressions in the feedback scenarios you run through her.
Coming soon
Get in touch
I'm currently exploring new opportunities where I can drive operational excellence and AI transformation at mission-driven organizations. Open to remote and hybrid roles.