product + design + operations leader
I turn operational chaos into systems that scale. I've done it at PayPal and Etsy: scaling operations through hypergrowth, leading AI transformation for a 300+ person global org, and building functions from zero. What makes me different is that I bring both the systems brain and the human side. I can architect the infrastructure and get people to actually use it. I create order from ambiguity and build things that last.
What I do
I led a program to accelerate innovation on PayPal's payments team. We created a set of agents and prototyping tools to solve for pain points in the Product Development Lifecycle.
I use AI tools to design and build working products that solve real operational problems. Cursor, Replit, Claude — I prototype fast and learn by making.
Most change fails because people feel like it is happening to them. I bring people into the process early. ICs and managers who have to live with the new way of working get a say in building it. That participation is what turns resistance into ownership.
I can take your swirling team and quickly help them find their north star, sync to rhythms, and align on priorities.
Building with AI
| Product | What it does | Links |
|---|---|---|
| Capacity Planner | Custom tool for planning how many designers are needed to support a product roadmap. Maps available weeks against project scope. |
Live app ↗ Case study ↗ |
| Rose | AI feedback decoder. Takes ambiguous workplace feedback and helps the person understand what was really said and what to do with it. |
Live app ↗ Case study ↗ |
| Stem | Research intelligence tool that finds and scores articles relevant to Rose’s knowledge base. Human review before anything ships. |
Live app ↗ Case study ↗ |
| Aperi | Quality monitoring tool that scores AI responses for sycophancy, bias detection accuracy, and response calibration. |
Live app ↗ Case study ↗ |
Get in touch
I'm currently exploring new opportunities where I can drive operational excellence and AI transformation at mission-driven organizations. Open to remote and hybrid roles.