Summary
People have described me as having a quick mind and a big heart, and I think that's the through-line in everything I do. I show up fully present, especially when things get charged or confusing. I've learned that the most valuable thing I can bring into a room isn't a framework or a deck. It's the ability to stay calm, listen deeply, and shape clarity out of ambiguity. Most recently that looked like leading AI transformation and strategic operations for a 300+ person global design org at PayPal.
Experience
- Leading design and development of agentic AI tools — designs compliant with accessibility standards, content aligned with brand voice, localized for global markets. Working primarily with Replit and Cursor.
- Reduced operational overhead 60–80% through AI-powered automation, including UK Consumer Duty compliance reviews and routine administrative tasks using ChatGPT, Claude, and Copilot.
- Secured enterprise AI tool approval by navigating complex regulatory requirements with risk, compliance, and legal — including general counsel approval for Figma Make.
- Running strategic planning and program management for the broader org: annual planning, capacity planning, multi-year roadmaps, headcount strategy, and global program coordination across product, design, engineering, and marketing.
- Established and managed operating rhythms for teams of 120+ across three continents (NA, APAC, EMEA).
Strategic operations leader for a 300+ person global design organization spanning product design, content design, UX research, design systems, and product enablement across three continents.
- Facilitated executive team of 12 VPs and Directors in strategic planning and resource allocation ($50M+ budget).
- Drove annual planning process: OKR development, capacity planning, and roadmap development for the global org.
- Built operating rhythms from scratch — long-term planning, quarterly business reviews, performance dashboards, and all documentation.
- Scaled operations for 40% growth (200 to 300 employees) while improving team engagement 25%.
- Led major organizational transformation initiatives, coordinating headcount strategy and flagging risks proactively across functions.
Built design operations from 0 to 1 during hypergrowth, establishing the strategic planning and operational infrastructure needed to scale.
- Built operations function for a rapidly scaling organization (30 to 100+ employees).
- Developed OKR framework adopted company-wide, improving goal clarity and alignment.
- Improved team engagement from 72% to 89% through operational frameworks and cultural programming.
- Implemented measurement plan and dashboard providing executive visibility into capacity, velocity, and impact.
- Managed $14M P&L with full revenue and operational expense accountability.
- Increased conversion rate 120% through UI/UX and merchandising optimization.
- Led product and engineering teams in developing innovative design tools for online and retail.
- Led cross-functional programs across product, design, marketing, and sales for Fortune 500.
- Pioneered content strategy generating 200%+ increase in lead volume.