Product Design Portfolio
A collection of product design work showcasing strategic problem-solving, cross-functional collaboration, and measurable impact across fintech experiences.
Accelerate Loyalty with Smart Wallet
Objective
Drive habit and engagement by connecting PayPal+ to Smart Wallet, making rewards feel easy and worth it.
What We Did
Developed an intelligent wallet analysis system that identifies top earning opportunities and surfaces personalized recommendations. The experience seamlessly integrates reward cards and payment methods to maximize customer benefits.
Impact
- Automated wallet analysis and optimization
- Real-time earning opportunity identification
- Integrated rewards experience across payment journey
Restore and Grow XO
Objective
Integrate Smart Wallet, Rewards, and Identity into checkout moments to reverse checkout erosion and strengthen the XO platform's flexibility.
What We Did
Designed a holistic ecosystem view that coordinates design efforts across multiple functions. The solution integrates BNPL (Pay in 4) directly into merchant checkout experiences with clear payment options and transparent terms.
Impact
- Unified checkout experience across surfaces
- Reduced checkout abandonment through integrated payment options
- Strengthened design parity across the XO platform
Accelerate Loyalty with PayPal+
Objective
Drive habit and engagement by making PayPal+ rewards visible, accessible, and valuable throughout the user experience.
What We Did
Created the PayPal+ Drop campaign and rewards dashboard, featuring milestone tracking, benefit discovery, and actionable rewards. The design emphasizes progress visualization and clear value proposition.
Impact
- Increased rewards program visibility and engagement
- Milestone-based gamification driving user activity
- Integrated benefits discovery within the core app experience
Drive an Agentic Future - Pay Later
Objective
Lead industry transformation toward agentic commerce through conversational, AI-driven experiences across shopping, payments, servicing, and offers.
What We Did
Designed Pay Later integration at top retail partners (Nike, Lululemon, Amazon, Wayfair) with prominent placement and cashback offers. The experience orchestrates multiple agents across both 1P and 3P surfaces.
Impact
- Multi-merchant BNPL integration with major retailers
- AI-driven offer surfacing and personalization
- Seamless cross-platform payment orchestration
Drive an Agentic Future - Conversational Commerce
Objective
Enable end-to-end conversational shopping experiences that orchestrate product discovery, selection, and checkout through AI agents.
What We Did
Built a multi-screen conversational commerce flow where AI assists with product recommendations, shows detailed product information, and enables seamless PayPal checkout—all within a unified conversational interface.
Impact
- Reduced friction in product discovery and purchase
- AI-powered product recommendations based on user intent
- Integrated checkout within conversational experience
